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Welcome to Customer Connect
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Customer Connect is your hub for Council services.

Sign up for an account and gain access to your personal Council footprint including rates information and the status of your requests for service.

If you have already registered, please Login

If you’d just like to submit a request for service, you aren’t required to create an account.
My Profile
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Your secure personal profile allows registered users to access and manage their information and interactions with the Council.

Your profile displays a summary of your rates instalments, payment history, and gives you the ability to manage Direct Debit requests or cancellations for flexible payment control.
How-to Guides
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We’ve made it easy for you to get things done on Customer Connect with how-to guides and instructional videos.

  • How-to Register an Account
  • How-to Raise a Request for Service
  • Video to Register an Account
  • Video to Raise a Request for Service
    • Payments
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    You can make a range of payments to Council online using our safe and secure payment gateway.
    Rates Enquiry
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    Find out about the rates on your property using our Rates Information Database (RID).

    You can search this database by using the property address or by using the first six digits of your assessment number (found at the top of your rates notice).
    Request for Service
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    We’ve made it quick and easy to request a service from our Council. Request a service relating to parks and reserves, building, bylaws, roading, rubbish and more.

    To view the status of your RFS once you’ve submitted, please register an account. Otherwise, you can submit as a guest.
    Water Services
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    Select one of the options below to lodge a request for service relating to water issues:

  • Report a Fast leak - Water gushing, burst or geyser
  • Report a Steady leak - Water Moving or trickle of water
  • Report a Slow leak - Water Pooling, Wet Patch or no sign of movement
    • Rubbish & Recycling
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    Select one of the options below to lodge a request for service relating to Rubbish and Recycling:

  • Report a Missed Collection
  • Order a New or Replacement Bins
  • Raise a General Enquiry
    • Planning & Building Enquiries
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    Lodge a request for service with our building or planning teams:
  • Raise a Planning Duty Enquiry - Consenting
  • Raise a Building Duty Enquiry - Consenting
    • Roading
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    Select one of the options below to lodge a request for service relating to Roading issues:

  • Report a Faulty Streetlight
  • Report a Missing or damaged road sign, marking or verge maker
    • Parks and Reserves
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    Select one of the options below to lodge a Request for service relating to Parks and Reserves:

  • Request for Repair work to fixtures and furniture
  • Request for work relating to gardens